Terms and Conditions

Initial rental period

• A minimum initial rental term of 1 year is required for all RV rentals. 3 years for residential rentals. Commerical terms are typically 5 years.
• Rental fees are paid annually, in advance, and are non-refundable. Unused fuel is non-refundable.
• After your initial rental period concludes, contracts automatically renew until cancelled with the required written notice.
• All accounts require a designated civic address, a valid email address, and a proper mailing address.
• If selling your home or business, don’t worry about returning your tank. Rental tanks are typically assigned to the new owners. Contact our office for direction once your sale is confirmed.

New residential customers

Residential rentals are available for a single family residence, on mobile & manufactured homes, on park model homes, or at a secondary residences or cabins.

Recreational vehicle (RV) customers

RV rentals are only available for:

• Building sites, prior to transferring the rental to a newly constructed home or business.
• 4-season “live-in” RV customers, at resorts and locations allowing for full-time occupation.

New commercial customers

We want to help your business succeed! Please contact our office to discuss your specific requirements.

Annual volume requirements for all new rentals

• All rental customers are expected to consume at least 250+ liters of propane per year (i.e. 1 average fill / year into a 420# cylinder). If this level of consumption is not anticipated, we recommend buying a new tank or cylinder.
• Due to the high & increasing costs of new storage equipment, customers not meeting the annual volume requirements will incur larger rent increases. In cases of zero consumption YoY, rental agreements may be terminated at the sole discretion of Ready Propane.

Cooktops and stand-by generators

Due to low or sporatic consumption; we do not rent cylinders or tanks which are meant to supply a residential cook-top and / or a Stand-by Generator. Sale only.

200# cylinder rentals

• As of January 2024, we no longer rent 200# cylinders due to their low storage capacity, and a lack of dependable supply. These are Sale only. Surfside RV in Parksville is the only exeption, due to mandated sizes at this location.
• 200# cylinders come with a factory installed gauge. Perfect for cooktop users.

Customer accounts, billing, and credit terms.

• Prior to receiving any goods or services, new customers must provide a valid VISA, MASTERCARD, OR AMERICAN EXPRESS credit card when setting up their account. Your initial delivery & set-up services will be charged automatically to this credit card.
• Most customers opt for “Auto-charge” for subsequent deliveries. This simplifies the payment process. Ready Propane will simply charge the credit card on file and then send a receipt.
• E-transfers and cheques are also acceptable for follow-up services.
• Payment terms are Net 15. After an initial reminder, any overdue balances will be charged automatically to the credit card on file.
• All invoices, receipts, and delivery notices are sent via email, 1-2 business days after receiving service.

Gas-fitting, RV hookups, and gas appliance issues

For everyone’s safety, any regulators or rigid piping attached to your home or business must be installed by a Licensed Gas-fitter.

RV hookups and gas appliance issues also require the services of a Licensed Gas-fitter, or a Certified RV (or Appliance) Technician.

PLEASE NOTE: Ready Propane DOES NOT provide Gas-fitting services. There are many gas-fitting companies available locally to help with installation and servicing of regulators, piping, and appliances. Check on-line. We can also provide a local referral sheet if needed.

Cylinder & tank drop-off & set-up fees

• For cylinder deliveries, we typically charge a fixed drop-off and set-up fee**.
• 250, 500, & 1000 USWG horizontal tanks require specialized delivery & lifting equipment. Drop-off and set-up fees are hourly, and determined by site.

**Our fee includes delivering and placing your new cylinder in its final location, connecting the cylinder to an existing regulator (pig-tail) hose, and leak-testing the final connection. Propane fuel is extra. Locations not accessible by truck, hand-truck, or dolly will be charged hourly as horizontal tank drops.

Other material fees

• 24″ x 24″ concrete pads for cylinders (if not supplied by homeowner)
• Appropriate concrete pads for horizontal tanks should be installed by the purchaser prior to our arrival.
• Manifold kit (required if connecting 2 or more cylinders)

Rental agreement termination, cylinder pick-up, & re-stocking fees

Customers with accounts in good standing who request termination & pick-up of their propane cylinder at the end of their rental term are typically not charged additional fees.

However, in cases where:

• the customer utilizes another Propane Supplier while under contract,
• the customer is otherwise in breach or default of their rental agreement,
• cylinder removal is requested immediately, and proper notice is not provided,
• or, specialized pump-out or lifting equipment is required to evacuate or remove the equipment;

In the above cases, you can be charged additional fees. Please review your agreement for specifics.

Fuel rebates:

Upon pick up, any propane remaining in the cylinder (and any pre-paid rent) will not be refunded. As such, we recommend burning the propane level down to 5-10% (or empty if any slope is involved) before requesting a pick-up.

IMPORTANT: FIELD EVACUATION (OR TRANSFER OF PROPANE) FROM ONE SUPPLIER TANK TO ANOTHER IS EXTREMELY HAZARDOUS, AND SHOULD NOT BE ATTEMPTED. IT IS ALSO STRICTLY FORBIDDEN BY THE TERMS OF OUR RENTAL AGREEMENT.

Most pick-ups will occur within the timeline of regular scheduled deliveries to your area.